Didn’t find the answer you’re looking for?  Send a note, or call us at 678-947-6188

  • Help!  My website was hacked.  What do I do

    Call us at 678-947-6188 or contact us as soon as possible.

  • What payment methods do you offer

    We accept all major credit cards, PayPal, and checks.  Discounts are offered for annual payments.

  • How long is the contract

    No contracts.  We’re going to earn your business every month. You can cancel at any time.

  • What information do you need to get started

    After contacting us, we’ll be in touch to get your hosting and WordPress credentials.  Don’t worry; your information is safe with us.  We store your credentials using industrial strength encryption, and they are never shared outside our US based team in Georgia (we never outsource).

  • Do you offer Hosting

    Yes, we offer top-tier web hosting as part of our Pro Care Plan.  In fact, we host the majority of our WordPress Care Plan customers.  Contact us for more information.

  • Do you offer adhoc work?

    Yes!  We can do as-needed work by the hour for just about anything website related.  Here are just a few examples:  Choosing a plugin, setting up a new theme, moving a site to a new web host, fixing a page layout, setting up email, and removing malware.   Contact us for more information.

  • Where are your located

    As a service of Frogtown Web Design, we are located in the Metro Atlanta city of Cumming, GA.  PS.  Your website is important to us, so we never outsource to 3rd parties.

  • Can I get a discount if I have more than one site

    Absolutely!  We offer multiple site discounts.  Contact us for more details.

  • Do you update premium plugins and themes

    A license is required in order to update premium paid plugins and themes, such as Avada ThemeSlider Revolution, Layer Slider and more.   We’ll help you through the process if your web designer left you hanging without a license.

  • What happens if my site is hacked

    We fix it.  It’s that simple.

  • What if an update breaks my site

    In the rare event a plugin or theme update causes a problem, we’ll restore your site.  No charge.   We’ll recommend alternatives if the plugin or theme provider doesn’t address the issue quickly.

  • Do you offer a white label program for agencies

    Yes, we do white label WordPress maintenance services for agencies, along with attractive tiered pricing. We’ll even put your agency logo on the monthly service reports for each site.  Contact us to see if we’re a good fit for each other.