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  • What are your hours

    We’re available Monday – Friday, 8AM – 5PM, Eastern time.

  • What payment methods do you offer

    We accept all major credit cards, PayPal, and checks.  Discounts are offered for annual payments.

  • How long is the contract

    No contracts.  We’re going to earn your business every month. You can cancel at any time.

  • What information do you need to get started

    After contacting us, we’ll be in touch to get your hosting and WordPress credentials.  Don’t worry; your information is safe with us.  We store your credentials using industrial strength encryption, and they are never shared outside our local team (we never outsource).

  • Does it matter where I host my website

    We can work with almost any major hosting company and plans.  If your web host blocks our ability to update and monitor your website, we’ll work with you to transfer your hosting or cancel our monthly service.

  • Do you offer Hosting

    Yes, we offer hosting through our parent company, Frogtown Web Design.  In fact, we host the majority of our WordPress Care Plan customers.  Contact us for more information.

  • Where are your located

    As a part of Frogtown Web Design, WP SUPPORT HERO is located in Cumming, GA.  ps.  Your website is important to us, so we NEVER outsource to 3rd parties.

  • Can I get a discount if I have more than one site

    Yes, we do offer multiple site discounts.  Contact us for more details.

  • Do you update premium plugins and themes

    A license is required in order to update premium paid plugins and themes, such as Avada ThemeSlider Revolution, Layer Slider and more.   We’ll help you through the process if your web designer left you hanging without a license.

  • What happens if my site is hacked

    We fix it.  It’s that simple.

  • What if an update breaks my site

    In the rare event a plugin or theme update causes a problem, we’ll restore your site.  No charge.   We’ll recommend alternatives if the plugin or theme provider doesn’t address the issue quickly.

  • Do you offer a white label program for agencies

    Yes, we do offer white label WordPress maintenance services for agencies, along with attractive tiered pricing.  Contact us to see if we’re a good fit for each other.